The PBX Plus More solution from Yeastar, known as the P-Series PBX System, offers a comprehensive approach to business communications that goes beyond a traditional call center setup. This integrated system caters to both internal and external communication needs, seamlessly merging call center functionalities with unified communications capabilities. By combining these features into a single platform, Yeastar aims to provide a holistic solution for enhancing business communication.
Key features of the Yeastar P-Series PBX System include:
Integration of Call Center and Unified Communications: The system brings together the capabilities of a call center and unified communications, allowing businesses to manage both aspects from a unified platform. This integration streamlines communication processes and ensures consistent interactions across various channels.
Automatic Routing: The P-Series PBX System offers best-in-class automatic routing, ensuring that incoming calls are efficiently directed to the appropriate agents or departments. This helps in reducing call handling times and improving customer satisfaction.
Effective Agent Tools: The solution provides agents with tools designed to enhance their efficiency and effectiveness. These tools may include features like call scripting, call recording, real-time monitoring, and customizable agent dashboards, all of which contribute to a more productive call center environment.
Real-Time Analytics and Reports: The system offers up-to-the-minute analytics and reports, providing valuable insights into call center performance. This data can be used to identify trends, optimize workflows, and make informed decisions to enhance overall operational efficiency.
Built-in Phone System: The P-Series PBX System incorporates a superior built-in phone system that enables seamless voice communication. This ensures high-quality audio and reliable connections for both internal and external communications.
Unified Communications and Collaboration (UC&C) Functions: In addition to call center features, the system offers unified communications and collaboration capabilities. This includes tools for instant messaging, video conferencing, presence information, and more, enabling effective communication among team members.
Customer Impressions: The combined capabilities of the system aim to create a positive impression on customers. The advanced routing, efficient agent tools, and seamless communication channels contribute to a smoother and more satisfying customer experience.
Empowerment of Agents: The agent-focused features and tools provided by the system empower call center agents to handle customer interactions more effectively. This, in turn, can lead to improved customer service and increased customer loyalty.
Business Elevation: By leveraging the comprehensive functionalities of the Yeastar P-Series PBX System, businesses can elevate their communication strategies. The integrated approach enables better coordination, more informed decision-making, and enhanced overall business performance.
Yeastar addresses the challenges through the P-Series PBX
System, a “PBX Plus More” product that allows businesses to
have uninterrupted communications at all times in a fullyfledged system. Beyond just a PBX, it provides SMEs with
visualized call management, advanced call center features,
unified communications applications, anywhere anytime
connectivity, and everything practical yet outperforming
across mobiles, desktops, and browsers
Take your efficiency to the next level by seamlessly integrating with Microsoft Teams, leading CRMs, efficient helpdesks, and a range of other essential business platforms.
Moreover, the power of ultimate customization lies at your fingertips. Leverage our open APIs to craft tailored solutions that perfectly align with your unique needs. Your flexibility knows no bounds.
Engage your customers with the xCally Motion unique technology; Open Channel, Real Time, Powerful, Customer Journey Experience allowing your contacts to interact with you using Video, Voice, Web Chat, E- Mail, SMS Fax and many other channels. Building and managing the backbone that powers the ERA of enterprise communication.
Enjoy Voice, SMS, Web Chat, E-Mail, Fax and Social Channels on the same unified solution.
Maximize your Agents talk time using preview, progressive or predictive dialing.
Make things automatically happen accordingly to previously defined timing and actions
Every Contact centre is unique: build your own custom dashboards to monitor and improve its
performance.
Use the Realtime panels to monitor your Agent’s performances and to
make dynamic changes in case urgency needs
Manage your customer’s information and keep track of their interaction across multiple channels
Develop your favorite custom channels (Social Networks, video…) in just few steps. Your Agents will
then manage customer interactions inside a single omni channels desktop interface
Your Agents can login to their queue, manage multiple status and perform different tasks, according to their assigned skills, using the Windows Motion phone bar.
Turn Your Asterisk PBX to Full Featured Contact Center Loyway’s QueueMetrics call center suite is built for Asterisk telephony systems. With the integration, you can analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features, which let you monitor
call center agent productivity, measure targets and conversion rates in real-time with ease of use. With Yeastar S-Series PBX and QueueMetrics Integration App, S-Series VoIP PBX can support both QueueMetrics Live and QueueMetrics On-Premise, which delivers a powerful one-stop call center solution that allows call center managers to monitor and manage call center with a simple and easy to use interface.
Manage agent and customer interaction easily
Increase productivity and efficiency
Track critical metrics and queue stats
Supervise everything in your contact center
Voice systems are now another set of hardware and soft- ware components that reside on the network and interoperate with data systems. Voice messaging, Private Branch Exchanges (PBXs), and Automatic Call Distribution (ACD) are now applications that work in conjunction with Wide Area and Local Area Networks (WAN/LAN), email messaging, and Customer Relationship Manage- ment (CRM) software. Inflow Systems has the expertise to assess and prepare your network for VOIP as well as successfully design, implement, and maintain a VOIP system ongoing. Inflow is proud to offer the Digium Asterisk VOIP solution to our small and medium sized customers. Asterisk based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems. AsteriskTM offers the features one would expect of a large proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records..
Designed with the small and medium sized enterprises in mind, supporting up to 500 users and built using the very latest technology, the Yeastar S-Series delivers exceptional cost savings, productivity and efficiency improvements, delivering power, performance, quality and peace of mind. The all new S-Series is engineered for the communications needs of today and tomorrow, and with the Yeastar unique modular design future proofs your investment choice.
Easy to use, flexible and feature rich S-Series VoIP PBX is designed to help small and medium sized business make a giant leap in efficiency and cost savings.
Yeastar Cloud PBX Platform offers telecom resellers a platform to easily start the hosted PBX business with allinclusive features, scalability, and UC capability
Yeastar VoIP Gateway bridge the gap between FXS, FXO, PRI, BRI, GSM, 3G, 4G LTE, and IP networks to reduce cost and deliver easy communications
Are you looking for a reliable and efficient call center solution in Saudi for your business? Look no further than our company. Our call center solutions are designed to help you streamline your customer service operations, improve your call handling capabilities, and enhance your overall customer experience. We offer a wide range of options, including Asterisk, Yeaster, and Yealink call center solutions, as well as IP phones from top brands like Cisco, Avaya, Grandstream, and Fanvil. Let us help you find the perfect call center solution to meet your unique business needs. Contact us today to learn more.
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