Are you looking for a comprehensive call center solution that enhances both internal and external communication? Based in Dammam, Saudi Arabia, we provide top-tier Yeastar P-Series PBX System solutions, integrating call center and unified communications (UC) functionalities into a single powerful platform.
1. Unified Call Center & Communications
The PBX Plus More approach merges call center features with UC capabilities, streamlining interactions and ensuring seamless communication across multiple channels.
Reduce wait times and enhance customer satisfaction with AI-powered automatic routing, ensuring calls are efficiently directed to the right agents or departments.
Empower your call center agents with:
✔ Call scripting for consistent responses
✔ Call recording for quality assurance
✔ Real-time monitoring for performance tracking
✔ Customizable dashboards for better insights
Gain valuable insights with up-to-the-minute reports to optimize workflows, improve decision-making, and elevate customer service levels.
Ensure crystal-clear voice communication with a reliable PBX system, perfect for seamless business interactions.
Enhance teamwork with instant messaging, video conferencing, presence indicators, and file sharing, ensuring a connected and productive workforce.
A smooth, fast, and professional call center experience leads to higher customer satisfaction and increased loyalty. With Yeastar’s P-Series PBX, businesses in Saudi Arabia can elevate their customer support and internal communication strategies to new heights.
💡 Ready to upgrade your call center? Contact us today for expert solutions tailored to your business needs! 🚀
Yeastar addresses the challenges through the P-Series PBX
System, a “PBX Plus More” product that allows businesses to
have uninterrupted communications at all times in a fullyfledged system. Beyond just a PBX, it provides SMEs with
visualized call management, advanced call center features,
unified communications applications, anywhere anytime
connectivity, and everything practical yet outperforming
across mobiles, desktops, and browsers
Take your efficiency to the next level by seamlessly integrating with Microsoft Teams, leading CRMs, efficient helpdesks, and a range of other essential business platforms.
Moreover, the power of ultimate customization lies at your fingertips. Leverage our open APIs to craft tailored solutions that perfectly align with your unique needs. Your flexibility knows no bounds.
Engage your customers with the xCally Motion unique technology; Open Channel, Real Time, Powerful, Customer Journey Experience allowing your contacts to interact with you using Video, Voice, Web Chat, E- Mail, SMS Fax and many other channels. Building and managing the backbone that powers the ERA of enterprise communication.
Enjoy Voice, SMS, Web Chat, E-Mail, Fax and Social Channels on the same unified solution.
Maximize your Agents talk time using preview, progressive or predictive dialing.
Make things automatically happen accordingly to previously defined timing and actions
Every Contact centre is unique: build your own custom dashboards to monitor and improve its
performance.
Use the Realtime panels to monitor your Agent’s performances and to
make dynamic changes in case urgency needs
Manage your customer’s information and keep track of their interaction across multiple channels
Develop your favorite custom channels (Social Networks, video…) in just few steps. Your Agents will
then manage customer interactions inside a single omni channels desktop interface
Your Agents can login to their queue, manage multiple status and perform different tasks, according to their assigned skills, using the Windows Motion phone bar.
Turn Your Asterisk PBX to Full Featured Contact Center Loyway’s QueueMetrics call center suite is built for Asterisk telephony systems. With the integration, you can analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features, which let you monitor
call center agent productivity, measure targets and conversion rates in real-time with ease of use. With Yeastar S-Series PBX and QueueMetrics Integration App, S-Series VoIP PBX can support both QueueMetrics Live and QueueMetrics On-Premise, which delivers a powerful one-stop call center solution that allows call center managers to monitor and manage call center with a simple and easy to use interface.
Manage agent and customer interaction easily
Increase productivity and efficiency
Track critical metrics and queue stats
Supervise everything in your contact center
Voice systems are now another set of hardware and soft- ware components that reside on the network and interoperate with data systems. Voice messaging, Private Branch Exchanges (PBXs), and Automatic Call Distribution (ACD) are now applications that work in conjunction with Wide Area and Local Area Networks (WAN/LAN), email messaging, and Customer Relationship Manage- ment (CRM) software. Inflow Systems has the expertise to assess and prepare your network for VOIP as well as successfully design, implement, and maintain a VOIP system ongoing. Inflow is proud to offer the Digium Asterisk VOIP solution to our small and medium sized customers. Asterisk based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems. AsteriskTM offers the features one would expect of a large proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records..
Designed with the small and medium sized enterprises in mind, supporting up to 500 users and built using the very latest technology, the Yeastar S-Series delivers exceptional cost savings, productivity and efficiency improvements, delivering power, performance, quality and peace of mind. The all new S-Series is engineered for the communications needs of today and tomorrow, and with the Yeastar unique modular design future proofs your investment choice.
Easy to use, flexible and feature rich S-Series VoIP PBX is designed to help small and medium sized business make a giant leap in efficiency and cost savings.
Yeastar Cloud PBX Platform offers telecom resellers a platform to easily start the hosted PBX business with allinclusive features, scalability, and UC capability
Yeastar VoIP Gateway bridge the gap between FXS, FXO, PRI, BRI, GSM, 3G, 4G LTE, and IP networks to reduce cost and deliver easy communications
Are you looking for a reliable and efficient call center solution in Saudi for your business? Look no further than our company. Our call center solutions are designed to help you streamline your customer service operations, improve your call handling capabilities, and enhance your overall customer experience. We offer a wide range of options, including Asterisk, Yeaster, and Yealink call center solutions, as well as IP phones from top brands like Cisco, Avaya, Grandstream, and Fanvil. Let us help you find the perfect call center solution to meet your unique business needs. Contact us today to learn more.
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